CNB CARS helps Ghanaian buyers explore Chinese vehicles through its catalog, customer portals, duty rules, and import guidance across 65 pages.

Frequently Asked Questions

Everything you need to know about sourcing vehicles, parts and accessories from China with CNB Cars — transparently answered.

Understanding CNB CARS

Understanding Customer Needs

Vehicle Verification and Inspection

Auto Parts and Accessories

Quotations and Pricing

Payment and Transaction Security

Shipping and Importation

Customer Service and Website Management

Other

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Frequently Asked Questions

Understanding CNB CARS

What does CNB CARS sell and source?

Can we say an inspected vehicle will never develop a problem?

What major problem does our inspection system solve?

What is CNB CARS?

Who can do business with CNB CARS?

What is special about selected CNB CARS vehicles?

Does CNB CARS only source vehicles after customers order?

Is China our only sourcing market?

Understanding Customer Needs

Why must we establish the customer's budget early?

What should staff ask a customer who wants a car?

Should staff always recommend the cheapest vehicle?

What if the customer does not know which vehicle to buy?

What if the requested vehicle is unavailable?

What if a customer has a fixed total budget?

Vehicle Verification and Inspection

Can inspection save a customer money?

Why is inspection important when sourcing from China?

What may be checked during vehicle inspection?

What should staff never say?

What should staff say when a customer asks, "Does this car have any problem?"

What if inspection identifies a significant problem?

Can two cars of the same model and year have different prices?

What if vehicle information is incomplete?

Auto Parts and Accessories

What if the part is unavailable?

Does CNB CARS source vehicle accessories?

What should staff do when a customer sends a picture of a damaged part?

What if the required part is already available through CNB CARS?

Does CNB CARS source auto parts?

Why isn't "I need a Toyota gearbox" enough information?

What information should be collected before sourcing a part?

Can we guarantee part compatibility without checking?

Quotations and Pricing

Can quotations change?

What should a proper quotation tell the customer?

Is vehicle price the same as total import cost?

A customer says another dealer is cheaper. What should staff do?

Can staff give unauthorized discounts?

Payment and Transaction Security

Should staff accept a payment screenshot as final proof of payment?

What happens after payment is confirmed?

What happens when a customer decides to proceed?

Should customers pay into any account sent through chat?

Why must important transactions be documented?

Shipping and Importation

Can staff guarantee an exact arrival date?

Does arrival in Ghana mean immediate delivery to the customer?

Can customers receive shipment updates?

What are common vehicle shipping methods?

Can staff guarantee the exact Ghana customs duty beforehand?

What happens after purchasing a vehicle in China?

Customer Service and Website Management

How should staff handle an angry customer?

What is the golden rule for CNB CARS staff?

What should staff do when a website customer asks about an advertised vehicle?

When should a matter be escalated to management?

Other

How much does a car cost?

Do you offer financing?

How do I place an order?

Where is your office located?

Do you offer vehicle inspection?

How long does shipping take?

What payment methods are accepted?

What are the customs duties?

How do I track my shipment?

What cars do you have available?

Still have a question?